Jen is the new head of the IT department at Reynholm Industries. She is absolutely clueless about computers, that is why she leaves all the work for Moss and Roy. In return, she promises to use her people skills for the benefit of the IT department. At the beginning, she lies during the job interview and pretends to know a lot about IT, therefore she is hired by Mr. Reynholm. Her appearance stands in contrast to Moss and Roy because she is pretty, fashionable, well-dressed and tidy.