Claudia is the new KGB handler and contact for Phillip and Elizabeth Jennings, who generally get their orders through contact with Claudia. She replaced a man named Gabriel, who Phillip and Elizabeth trusted implicitly. They aren't so sure they trust Claudia the same way.Claudia and Elizabeth develop a particularly divisive relationship, with Elizabeth not trusting Claudia at all and forming an intense dislike of her. Claudia seems particularly ruthless in her approach to pulling the strings around Phillip and Elizabeth's missions, and Elizabeth occasionally goes over Claudia's head, breaking the chain of command to make sure Moscow is giving the orders that Claudia is handing down.Claudia does, however, seem to have Phillip and Elizabeth's best interests at heart -- despite her very cold and intentionally distant methods. It is clear that Claudia has been doing this a long time and rarely saves time for emotion and feelings.